Pieces 014/09
Posted by Sheri Harris on Tuesday, September 1, 2009
Under: Orders-09
IN THE UNITED STATES
CIVIL MATTER
Plaintiff
v.
Defendant
Fanny Angle contacted Pieces regarding a trip she had taken in which she landed wrong. Ms Angle is suing for the money she had to spend to correct the problem.
Pieces: So you had an accident that resulted in unforseen expenses on your part?
Fanny: It was so sudden, the next thing you know I was sitting on my butt in the middle of it all.
Pieces: As sore as you were, were you helped at all from anyone?
Fanny: I went immediately afterwards to see what could be done and I explained to them what had happened.
Pieces: And what transpired?
Fanny: They told me the total cost it would be to get me back on the right track.
Pieces: Well that's why you have coverage, just make your deductible payments- or do you think you will get well by just complaining to the court?
Fanny: I paid the total cost and I thought I was covered. I wasn't feeling good at all at the time.
Pieces: Did you become faint as a result?
Fanny: I did more than that after they told me how much another flight would cost. On my way back from France the plane stopped in Detroit. However, they didn't inform us that we had to take yet another plane to get to New York or that it would be an additional fare. The connecting flight left mysteriously right before I could get to the gate. So what is this deductible crap you are referring to?
Pieces: UMM, so you paid for the flight in full, that's what I was asking?
Fanny: I believe I told you that in the beginning.
Pieces: How did you book this flight originally?
Fanny: Cabbage Travel arranged it all. I was told by the travel agent that my return flight from France would be a smooth one. I got off the plane thinking we were in New York. I looked around to find myself in an abandoned auto industry town. Then, they wanted to charge me like I wanted a customised flight all to myself to get back to New York.
Cabbage Travel: Ms. Angle was informed that her return flight required two trips. We've dealt with her poor memory before. And this time it's gone too far! She missed her connection for her return flight to New York and now she's blaming us.
Pieces: I will return with my decision.
ANALYSIS:
Ms. Angle missed the second flight she was supposed to have taken in order to return to New York, resulting from her becoming ill between flights. She feels entitled to a reimbursement for the flight she missed or to have been allowed to take another flight to New York without extra payment. This is the argument of Ms. Angle. Cabbage Travel says that the entire trip was part of a package deal and therefore all travel had to be done at the time arranged.
Pieces: Would Cabbage Travel lose commission if trips are not taken as arranged?
Cabbage Travel: Yes, which is why we inform customers that all deals are final.
Pieces: Strange, In that if Ms. Angle had of made her flight, where would she have sat on the plane? It looks like someone at Cabbage Travel made a nice cushion off of this one. But I suppose you will keep a lot of that information off the books.
IT IS THEREFORE ORDERED, that Cabbage Travel reimburse Ms. Angle the money she had to pay for her return flight to New York.
Dated: September 1, 2009 A. Sadiq
On behalf of Pieces
CIVIL MATTER
Plaintiff
v.
Defendant
Fanny Angle contacted Pieces regarding a trip she had taken in which she landed wrong. Ms Angle is suing for the money she had to spend to correct the problem.
Pieces: So you had an accident that resulted in unforseen expenses on your part?
Fanny: It was so sudden, the next thing you know I was sitting on my butt in the middle of it all.
Pieces: As sore as you were, were you helped at all from anyone?
Fanny: I went immediately afterwards to see what could be done and I explained to them what had happened.
Pieces: And what transpired?
Fanny: They told me the total cost it would be to get me back on the right track.
Pieces: Well that's why you have coverage, just make your deductible payments- or do you think you will get well by just complaining to the court?
Fanny: I paid the total cost and I thought I was covered. I wasn't feeling good at all at the time.
Pieces: Did you become faint as a result?
Fanny: I did more than that after they told me how much another flight would cost. On my way back from France the plane stopped in Detroit. However, they didn't inform us that we had to take yet another plane to get to New York or that it would be an additional fare. The connecting flight left mysteriously right before I could get to the gate. So what is this deductible crap you are referring to?
Pieces: UMM, so you paid for the flight in full, that's what I was asking?
Fanny: I believe I told you that in the beginning.
Pieces: How did you book this flight originally?
Fanny: Cabbage Travel arranged it all. I was told by the travel agent that my return flight from France would be a smooth one. I got off the plane thinking we were in New York. I looked around to find myself in an abandoned auto industry town. Then, they wanted to charge me like I wanted a customised flight all to myself to get back to New York.
Cabbage Travel: Ms. Angle was informed that her return flight required two trips. We've dealt with her poor memory before. And this time it's gone too far! She missed her connection for her return flight to New York and now she's blaming us.
Pieces: I will return with my decision.
ANALYSIS:
Ms. Angle missed the second flight she was supposed to have taken in order to return to New York, resulting from her becoming ill between flights. She feels entitled to a reimbursement for the flight she missed or to have been allowed to take another flight to New York without extra payment. This is the argument of Ms. Angle. Cabbage Travel says that the entire trip was part of a package deal and therefore all travel had to be done at the time arranged.
Pieces: Would Cabbage Travel lose commission if trips are not taken as arranged?
Cabbage Travel: Yes, which is why we inform customers that all deals are final.
Pieces: Strange, In that if Ms. Angle had of made her flight, where would she have sat on the plane? It looks like someone at Cabbage Travel made a nice cushion off of this one. But I suppose you will keep a lot of that information off the books.
IT IS THEREFORE ORDERED, that Cabbage Travel reimburse Ms. Angle the money she had to pay for her return flight to New York.
Dated: September 1, 2009 A. Sadiq
On behalf of Pieces
In : Orders-09